DELIVERY


Our standard delivery is currently charged at £2.95 for all UK orders.
Delivery to Ireland is charged by weight, and the cost is displayed on the checkout pages once you have added the products to the basket.

Orders within the UK should arrive within 3 to 5 working days.

We use Royal Mail tracked delivery to deliver most of our packages. Most orders do not need signing for, although larger orders may be sent through a 'signed for' service.

We can also usually offer Royal Mail Special delivery - Guaranteed Next Day service, which requires a signature. Please call the office on 01427 615010 before 12.00, to check availability.


International Delivery
Unfortunately we can only ship within the United Kingdom and to Ireland.
We do not ship to any other international countries, however we do have stores in other countries. Please visit www.lemongrasshouse.com for further details.



RETURNS

In addition to your statutory rights below, we also offer a full 28 day money back guarantee on all our products. If you wish to return a product, please contact us on 01427 615010 to obtain a returns authorisation number.




Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.